Techsbook

Fulfillment Policy

This Fulfillment Policy outlines the procedures for cancellation and rescheduling of installation services provided by Techsbook Inc. (“Techsbook”). It aims to ensure clear and fair handling of changes to scheduled appointments for both customers and technicians.

1. General Terms

  • Customers may cancel or reschedule their appointments at any time, provided it is done more than 24 hours before the scheduled service.
  • Cancellations or rescheduling requests made within 24 hours of the scheduled appointment will incur a charge equivalent to the full payment for the scheduled services. This policy ensures that Techsbook technicians, who rely on a predictable schedule to efficiently manage their workload and travel routes, can maintain a high standard of service without disruptions caused by last-minute changes.

2. Procedure for Cancellation

  • Customers can cancel appointments directly in their Techsbook direct booking account. Cancellations made more than 24 hours in advance will automatically trigger a refund.
  • If the cancellation is made within 24 hours of the scheduled service, the customer will be charged the full service fee, and no refunds will be issued.
  • Alternatively, customers can send a message through the Techsbook messaging section on their app to the support chat or send an email to support@techsbook.com. These messages must be sent outside the 24-hour window to avoid charges.

3. Procedure for Rescheduling

  • Rescheduling an appointment follows the same path as cancellations. Customers can reschedule appointments directly through their Techsbook direct booking account.
  • Rescheduling requests made more than 24 hours in advance will be accommodated without any additional charges, subject to technician availability.
  • Rescheduling requests made within 24 hours of the scheduled service will be treated as a cancellation and will incur the full service fee for the original appointment. The customer will then need to schedule a new appointment and make a new payment.
  • Alternatively, customers can send a rescheduling request through the Techsbook messaging section on their app to the support chat or send an email to support@techsbook.com. These messages must also be sent outside the 24-hour window to avoid charges.

4. Communication Channels

  • All direct booking customers have live chat availability through their Techsbook messaging feature in their Techsbook account. This should be the primary mode of communication for cancellations and rescheduling to ensure all documentation is tied to their accounts within Techsbook for reference.
  • Customers should use support@techsbook.com as a secondary measure of communication if the primary method is unavailable.

5. Exceptions

  • In cases of emergency, such as severe weather conditions, medical emergencies, or acts of nature, Techsbook may, at its discretion, waive the 24-hour policy and reschedule the appointment without any additional charges.
  • Customers are encouraged to provide as much notice as possible in these situations to allow for proper scheduling adjustments.

6. Confirmation and Communication

  • Techsbook will promptly confirm all scheduled, canceled, or rescheduled appointments via email to the customer’s defined site contact.
  • Appointment reminders will be sent via email to ensure hardware and vehicle readiness is achieved.

7. Dispute Resolution

  • Any disputes regarding cancellations, rescheduling, or charges must be addressed through the Techsbook support channel or via email to support@techsbook.com.
  • Techsbook will review the dispute and provide a resolution within 5-7 business days.

By adhering to this Fulfillment Policy, customers and technicians can ensure a smooth and efficient scheduling process, maintaining the high standards of service that Techsbook commits to delivering.

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