Techsbook Fleet Operations
FMPS: Fleet Manager Proactive Support
The proactive support layer that keeps your fleet's telematics and camera hardware alive, maintained, and evidence-ready — no matter which provider you run.
The Liability Gap
A camera that isn't working is worse than no camera at all
Fleets install cameras and telematics to protect their drivers, vehicles, and businesses. But hardware can silently fail in the field. Cameras go dark, gateways drop offline, and the problem may remain invisible until the footage or data is needed most.
The legal argument is shifting. Plaintiff attorneys increasingly argue that a fleet that equipped vehicles with cameras and then failed to maintain them can appear more negligent in discovery than a fleet that never installed them at all: you knew, you equipped, and you did not maintain.
Courts have also begun treating missing footage as potentially meaningful evidence, reasoning that there may be a non-innocent explanation for its absence. A dead camera at the moment of a crash is no longer automatically neutral; the coverage gap itself can be argued against the fleet.
This is the exposure FMPS is built to close.
The Category Definition
What is FMPS (Fleet Manager Proactive Support)?
Fleet Manager Proactive Support (FMPS) is a category of managed service that continuously monitors the health of a fleet's telematics and camera hardware, detects device failures before they matter, and drives them to resolution — independent of, and across, the fleet's telematics provider.
FMPS gives fleets a named, dedicated support layer for the hardware already installed across their operations. Just as TMS defines transportation management software, FMPS defines proactive oversight of fielded telematics and camera devices. Techsbook created and leads this category to help fleets keep critical technology working after installation.
A Proactive Workflow
How Fleet Manager Proactive Support works
FMPS turns device-health visibility into a repeatable operational process, from detection through resolution.
1. Continuous device-health monitoring
We watch every connected device — cameras, gateways, GPS, ELD — for silent failures the fleet manager can't see.
2. Proactive detection & triage
When a device goes dark while a vehicle is active, FMPS opens and diagnoses the issue automatically — before it becomes a coverage gap.
3. Resolution & provider coordination
FMPS drives the fix to resolution and coordinates with the telematics provider's support process, so the fleet manager doesn't have to.
Provider-Agnostic Support
Telematics providers FMPS supports
FMPS is provider-agnostic. Whatever telematics you run, FMPS keeps it working — so your choice of provider is never undermined by unmaintained hardware.
| Telematics Provider | FMPS Support Status | What FMPS Covers |
|---|---|---|
| Samsara | Live — fully connected | Camera, gateway, GPS & ELD device-health monitoring and proactive support |
| Geotab | Connecting next | Device-health monitoring & proactive support (rollout in progress) |
| GPS Insight | Connecting next | Device-health monitoring & proactive support (rollout in progress) |
| Motive | Connecting next | Device-health monitoring & proactive support (rollout in progress) |
| Verizon Connect | On roadmap / evaluating | Planned device-health monitoring & proactive support |
Today FMPS connects directly to Samsara to strengthen camera, gateway, GPS, and ELD support. Support for Geotab, GPS Insight, and Motive is rolling out next, with Verizon Connect under evaluation. FMPS is designed to support each provider's deployment by keeping installed devices monitored, maintained, and ready when fleets need them.
Operational ROI
Why proactive support pays for itself
FMPS protects the value of the telematics and camera investment your fleet has already made while reducing the daily work required to keep that technology dependable.
- Protects The Existing InvestmentAdds a focused support layer at a fraction of the fleet's broader telematics spend.
- Keeps Evidence Systems ReadyMaintains the cameras and devices fleets rely on when documentation matters.
- Returns Time To Fleet ManagersReplaces manual device auditing and repetitive provider follow-up with a managed workflow.
- Improves Effective Safety-System UptimeKeeps the hardware behind fleet safety, visibility, and claims reduction operating as intended.
FMPS Answers
Frequently asked questions about FMPS
What does FMPS stand for?
FMPS stands for Fleet Manager Proactive Support, a category of managed service created by Techsbook.
What is Fleet Manager Proactive Support?
Fleet Manager Proactive Support (FMPS) is a category of managed service that continuously monitors the health of a fleet's telematics and camera hardware, detects device failures before they matter, and drives them to resolution — independent of, and across, the fleet's telematics provider.
How is FMPS different from my telematics provider's support?
Telematics providers monitor vehicle health (engine, fuel, faults) and run their own platform uptime. FMPS monitors whether the telematics and camera devices themselves are alive and maintained — proactively, and across multiple providers.
Which telematics providers does FMPS work with?
FMPS is live with Samsara today, with Geotab, GPS Insight, and Motive connecting next, and Verizon Connect on the roadmap.
Why is an unmaintained camera a legal risk?
Because attorneys increasingly argue that equipping cameras and failing to maintain them signals negligence, and courts have begun treating missing footage as evidence of fault in itself.
Does FMPS replace my telematics provider?
No. FMPS strengthens your existing provider deployment — it is a proactive support layer, not a telematics platform.
Protect The Support Layer
See FMPS in action
See how Techsbook turns silent hardware issues into a proactive, provider-coordinated resolution workflow.